If you have any questions or complaints regarding your account or any other product or service provided to you by PWB we encourage you to contact the head of the department at the office of Pacific & Western that you have been dealing with.

If we have not been able to resolve your concern, you may contact the Bank's Ombudsman at 1-800-213-4282 or write to us at:

Pacific & Western Bank of Canada Ombudsman
Pacific & Western Bank of Canada
2002-140 Fullarton Street
London, Ontario N6A 5P2

If your concern still remains unresolved, you can contact the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent service for resolving banking services and investment disputes. The OBSI can be reached at:

Ombudsman for Banking Services and Investments
4950 Yonge Street, Suite 1602
North York, Ontario M2N 6K1
Phone: 1-888-451-4519
Email: ombudsman@obsi.ca
Website: www.obsi.ca

If your concern involves a potential violation of a consumer protection law, you may the contact the Financial Consumer Agency of Canada (FCAC). The FCAC is an independent federal regulatory agency that works to protect and inform consumers of financial services. The FCAC can be reached at:

Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9
Phone: 1-866-461-3222
Website: www.fcac-acfc.gc.ca

The FCAC's web site provides a complete listing of federal consumer protection laws.